Refund & Cancellation Policy

1. Before you pay

Haylingua's course is free to use, with no card and no trial period to keep track of — you can learn as much as you like before deciding whether Premium is worth it to you. Premium is a paid subscription from the moment you buy it, at the price shown at checkout. Accounts created before October 2026 may still have a welcome trial running; it ends on its own and is never charged for.

2. Cancelling your subscription

You can cancel anytime from Profile → Premium in the app, or by emailing [email protected]. Cancelling stops future renewals — you keep Premium access until the end of the period you already paid for, then your account reverts to the free plan (your streak, XP, and progress are kept either way).

3. Your 14-day refund right

You can get a full refund of any payment within 14 days of the charge — your first purchase and every renewal, however you paid. You don't need to give a reason, there are no conditions, and it doesn't matter how much you've used Premium in that time.

When a payment is refunded, the Premium time it paid for ends and your account returns to the free plan. Your streak, XP and progress are kept.

After 14 days a payment can no longer be refunded, but you can cancel at any time to stop future charges. If something went wrong later — for example, you were charged twice or a fault on our side stopped you from using Premium — contact us and we'll put it right.

4. How to request a refund

Email [email protected] or use our contact form with your account email and the date of the charge. We reply within 2 business days, and the money goes back to your original payment method (Visa, Mastercard, ArCa or Telcell) within 5–10 business days, depending on your bank. If you paid through Paddle (outside Armenia), you can also request a refund yourself at paddle.net.

5. Chargebacks

If you have a billing issue, please reach out to us first — most issues are resolved faster that way than through a bank chargeback, and a chargeback may result in your account being suspended while it's investigated.

6. Changes to this policy

We may update this policy as our pricing or plans change. The version in effect at the time of your purchase is the one that applies to that purchase.

7. Contact

Questions about a charge or cancellation? Reach us at [email protected] or via our contact page.